SOP Documentation and Playbooks
Written, repeatable procedures with screenshots, numbered steps, and acceptance criteria for the work the team does repeatedly.
Analogy Mental model
The chain restaurant's frying standard: this temperature, this long, this much salt, this angle in the box, so that a new starter on their first shift produces the same result as the veteran.
In practice What you actually do
Write one after each new process is proven: purpose and when it applies, the tools and permissions required, the steps with screenshots, the definition of done, and the pitfalls that caught you the first time. Store it where the team already works.
Where people get burned Pitfalls
A document written once and never revisited becomes wrong quietly. Review quarterly against the current interface, the current rules, and the current workflow.
This entry was written in English from the Chinese original, not machine-translated. Read the Chinese version →