Session Recording
An anonymised replay of a real visitor's mouse movement, scrolling, pauses, and form interaction on a page.
Analogy Mental model
Watching recorded footage from the shop floor, with anything sensitive automatically blurred out.
In practice What you actually do
Filter rather than browse: organic source, one core conversion page, and sessions that did not convert. Thirty of those recordings in an afternoon will tell you more about why the page fails than a month of speculation in a meeting room.
Where people get burned Pitfalls
Verify that input masking is switched on before recording anything that touches personal data. Names, phone numbers, and email addresses must never land in a replay, and privacy regulation in Europe makes that a legal requirement rather than a preference.
This entry was written in English from the Chinese original, not machine-translated. Read the Chinese version →