Question Mining
Collecting the specific questions people ask about a subject, to use as FAQ entries and as article structure.
Analogy Mental model
Listening to a year of support calls and writing down what people actually asked, in their words, in the order they asked it.
In practice What you actually do
Tools give you the shape and communities give you the phrasing. Read thread titles in Reddit, Quora and the trade forums where your buyers argue, and keep the questions that keep coming back without a good answer anywhere.
Where people get burned Pitfalls
Individual question queries are small, and they are precisely the ones an AI summary answers. Write them anyway, because being the source that gets quoted is worth more than the click you will not receive.
This entry was written in English from the Chinese original, not machine-translated. Read the Chinese version →